Terms and Conditions
Pexcellent Services Ltd B.V. (“the Company”) professionally operates an online platform for sports betting, e-casino, and gaming services under the distinguished brand name 12bet. This platform is meticulously regulated and holds a license, ensuring full compliance with the stringent laws and regulations of Curaçao for conducting remote betting and gaming operations. As the principal operator of the website www.12bet.com, the Company functions under the auspices of Master License holder Antillephone N.V., a license granted by the esteemed Government of Curaçao. Through this authoritative licensing, the Company offers its diverse array of online sports betting, e-casino, and gaming services to its clientele.
General Terms and Conditions
Terms of Bet Acceptance
Bet Acceptance: Only registered customers can place bets online via the website.
Bet Placement: A bet is placed when made online by the customer from the IP address recorded by the Company and accepted by the Company’s gaming server.
Bet Confirmation: Customers receive electronic acknowledgement once the bet is accepted and recorded by the Company.
Void Bets: Bets are void if not transmitted in full due to technical issues.
No Cancellation: Bets cannot be cancelled or changed once placed, accepted, and recorded.
Dispute Resolution: In case of disputes, the Company’s recordings are used as final evidence.
Market Suspension: The Company can suspend betting on a market at any time without notice.
Refusal of Bets: The Company reserves the right to refuse bets or close accounts at its discretion, especially during investigations or for policy breaches.
Liability Limitation: The Company is not liable for failures in telecommunications or equipment affecting bets.
Deadline Adherence: Bets accepted only up to the advertised deadline. Bets post-deadline are void.
Payment Precondition for Bets: Bets via credit/debit cards are valid only after full payment is received.
Fund Requirement: Customers must have sufficient funds in their account to place bets.
Odds and Price Variation: Prices and odds are subject to change but become fixed at bet placement.
Maximum Bet Limit: There’s a variable maximum bet amount for each market or event.
Currency Specification: For Indian Rupee bets, eliminate the last three zeros of the stake; bets should be in multiples of one thousand.
Anti-Money Laundering and Funding of Terrorism Due Diligence
The Company follows anti-money laundering and terrorism funding laws, requiring thorough checks on its customers.
Customers agree to let the Company use their information to conduct public searches and verify its accuracy.
If due diligence can’t be completed due to lack of information or inability to confirm identity, the customer’s account will be blocked or closed.
The Company may request additional information to meet its due diligence requirements, and such requests may not be the last.
If the Company finds that a customer’s information is significantly false, it will cancel the registration and take necessary legal actions.
No winnings will be paid out under these circumstances.
The Company Conduct and Limitation of Liability
Winnings or losses will be updated in the Customer’s account after confirming the final result. The Company has the right to decide the source of the final result.
If a Customer’s account has a transaction error, it is their responsibility to inform the Company immediately. Any funds wrongly added must be returned to the Company. The Company can cancel any transaction involving mistakenly credited funds. The Customer must reimburse any withdrawn funds that were credited by mistake.
The Company is not responsible for errors in posting odds or handicaps due to typing, technical, or human mistakes. In case of such errors, the Company can either void affected bets or correct the error at its discretion.
The Company is not liable for any damages or losses, direct or indirect, caused by the Website or its content. This includes, but is not limited to, inaccuracies, malfunctions, or interruptions on the Website, or any misuse of the Website and its content. This applies even if the Customer has warned the Company about possible losses.
The Company is not responsible for failing to meet these terms and conditions due to reasons beyond its reasonable control.
The Company can remove the Website or parts of it at any time. Except for the rights Customers have on deposited funds, the Company is not liable for any consequences of such actions.
“If you suspect someone is misusing your account, please tell us immediately so we can suspend it.
We’re not liable for delays in suspension. Bets made with your account after you report it compromised will be voided.
Contact us through our ‘Contact Us’ page.”
“Our support team handles complaints and escalates them if needed. We’ll keep you updated about your complaint’s status.”
“If you can’t resolve a dispute with us, you have the right to report it to Curaçao eGaming at complaints@Curaçao-egaming.com.”
“For more information about Curaçao eGaming, please visit www.Curaçao-egaming.com.”